Privacy Policy

Effective Date: 16/08/2024

At Roker Park Vets, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide you with the best possible veterinary care. This includes:

• Personal Information: This may include your name, address, phone number, email address, and payment information.
• Pet Information: This includes your pet’s name, species, breed, age, medical history, and any relevant health information.
• Usage Information: We may collect information about how you interact with our website and services, including IP addresses, browser type, and access times.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver veterinary services, manage appointments, and process payments.
• Communication: To communicate with you about your pet’s health, appointments, and other relevant information.
• Improvement of Services: To enhance our services and customize your experience based on your needs.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and communication services.
• Veterinary Specialists: If your pet requires specialized care, we may share relevant information with other veterinary specialists or clinics.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal process, such as a court order or subpoena.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices

You have the following choices regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us, and we will take appropriate steps to remove the information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Roker Park Vets

35 Roker Park Road

Sunderland

SR6 9PL

Tel: 0191 516 0056

Email: info@rokerparkvets.co.uk